Bytwatch is a small team. Every support request goes to support@bytwatch.io and a person reads it — there's no ticket bot in between yet.
Common topics
- Account & billing — plan changes, restoring a purchase, or a subscription question. Include the email your account uses.
- A number looks wrong — tell us the wallet or market and what you expected; see Risk & Methodology for how we handle delayed or missing data.
- PaperRun questions — how a simulation is configured, or why a result looks the way it does.
- Report a bug — what you were doing, what happened, and a screenshot if you can.
- Feature requests — we read all of them, even if we can't reply individually to each one.
- Delete my account — see the dedicated Delete Account page.
Before you write in
Two pages answer most questions before you need to wait for a reply: the FAQ on our homepage, and Risk & Methodology for anything about PaperRun accuracy or data freshness.
Bytwatch is available on iOS and Android. If you can't find it, search "Bytwatch" in the App Store or Google Play.